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This company just gets it. Will never again. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I'm asking the BBB to investigate as the services paid for were not rendered and real property damage was left behind. Stay up-to-date with the best in experience, product and resource offers and reviews specifically for women ! It is so nice to know that thru all this change, the employees of REI have kept their kindness and professionalism as a top priority as well as their health & safety. When activated with a satellite subscription, all of them let you do the following in (most) places without cellphone reception: 1. When I took it to a local bike shop they said “I can’t believe someone would actually sell you this in this condition?”To make matters worse, I bought new pedals at the same time. So tired of REI pretending like they are 'top notch' in the outdoor clothing department... NOT! And most of all, they stand by their products and provide outstanding customer support. I just wanted to get Christmas gifts for my kids. Ive been a loyal REI member since the 80's. Was not interested in helping. By the time you start to feel like the REI Kingdom 6is failing you weather-resistance-wise, you're likely to be floating away somewhere downriver. We also represent buyers and sellers for homes and investment properties. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business7900 International Dr STE 300, Bloomington, MN 55425-2562, Need to file a complaint? Awful customer service. I worked with Layla S***. I very appreciate it.Angela. Anywho just dissapointed. Rental property calculator automatically creates a cash flow projection based on your inputs. I asked the manager for her name. Please contact your local REI store for more details. So sad this happens. Really HORRIFIC. She said they needed to be higher. As a matter of policy, BBB does not endorse any product, service or business. The entire shoe area was roped off such that I could not even see brands or what they cost. OnTrac has one phone number and there is no option to speak with a human. REI is a a licensed real estate brokerage providing full-service leasing and management services for residential rental homes in the Minneapolis/St. I said what other solution do we have to resolve this? I was going to take my bike there and there customer service in the bike department and the knowledge of the products on the shelf was a little below elementary.. Straight dumb asses there. Not ordering anything from REI again. According to information provided by REI Property Management, LLC this company offers complete property management service for residential rental property, including single family homes, town homes, and more. The bike was in horrible shape with nothing even close to adjusted. Real EAL Rentals in Vestavia, AL. REI Nation is a turnkey real estate investing company that has revolutionized the turnkey process and set the Gold Standard for the industry! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Uncover why REI REAL ESTATE SERVICES is the best company for you. The only problem is they’re always out of stock. For ex: a wall that was pushed in, torn curtains, ruined carpet, missing cupboard door, 2ft section of door frame pulled completely off, bright orange bathtub etc. What do I do with my rental skis, boots and poles? I emailed immediately. Their classes are also run by experts and you can learn a lot just about everything - everything from earthquake preparedness to backpacking gear. One of the lightest ski binding combination on the market. My husband and I went to the REI in Las Vegas, on Rampart. He goes out of his way to help me. The company's filing status is listed as Active and its File Number is C00006773097. He never received it so I called them to find out why and it turns out they sent it to the wrong email. We visit REI regularly as we spend a lot of time outdoors. Reviews. Nearly half of REI’s 154 stores will help pilot a sweeping expansion of gear rental and late-season markdowns for 2019 and beyond. BBB remains operational and focused on serving our business community. Find out what works well at REI REAL ESTATE SERVICES from the people who know best. Their salespeople both online and in the stores are very helpful and their customer service is good, fast, and friendly. Write a review. I have always found REI carries quality brand name equipment. Thank you REI & staff for a pleasurable & easy interaction! More. I went with friends while on vacation & thought I was just going along because they wanted to do some shopping for some outdoorsy stuff. Unlike REI rentals, our rental items are available nationwide and aren’t limited to your geographic location. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. A: REI has store locations across the country that offer rental products ranging from camp kits to car racks. REI stores are currently closed. I have been a cardmember since 1969, bought at the original(?) Wilson Rei Rentals LLC is a District Of Columbia Limited-Liability Company filed on October 15, 2020. We were looking for christmas gifts. Thank you so much, REI and UPS. I agreed to a new property manager who assured me she would fix the issues from the prior manager. Jeez I just want to give you my hard earned money. I ordered a pair of snowshoes and a set of poles online. Went above and beyond. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. … I went with … We also represent buyers and sellers for the purchase of homes and residential real estate investments. I returned the security deposit based on their false report. Specialties: We provide full-service leasing and property management services for residential rental homes, including single-family homes, town homes and condos, in the Minneapolis and St. Paul, Minnesota metro area (Twin Cities) as well as… My product was sent via OnTrac from their distribution center in Summner, Wa to my location about 35 mins away. Staffs at SF REI (Brannan Street) are very helpful, good knowledge about their material. Thank you for getting outside with REI. 8 reviews #21 of 30 Outdoor Activities in Sal Rei. BBB Business Profiles generally cover a three-year reporting period. Ask About A Real Estate Company 27K Posts 3.0K Discussions; Real Estate Deal Analysis and Advice 154K Posts 23K Discussions; Real Estate Guru, Book & Course Reviews and Discussions 30K Posts 3.2K Discussions; Real Estate Strategies. I was home and went to the door and there was no package or truck/car? BBB remains operational and focused on serving our business community. I had to write a bad review this morning, and I felt the need to also write a positive review for a company that I think does a great job. Improve This Listing. You don’t have to find a local store to rent from us. . EVER EVER. 8 Reviews 3 Q&A. I then terminated services with REI. Can you resend it? You really have to see it. This place is amazing. Eco Tours, 4WD, ATV & Off-Road Tours, Gear Rentals, More. A+ to REI!! A free inside look at company reviews and salaries posted anonymously by employees. Snowshoes are helping pave the way for REI … Layla was courteous, quick to respond to inquiries and worked tirelessly to get me a tenant. We did. This organization is not BBB accredited. Very dedicated to securing what I needed. Went ahead and bought the same thing with a competitor and had them cancel this order due to their terrible customer service. Due to temporary store closures as a result of the COVID-19 outbreak, we are delighted to offer you the opportunity to keep your seasonal ski rentals for good, at no additional charge.Consider it a gift from the co-op and an investment in your skiing future! We carry different rental gear in different store locations, so your local REI may not rent everything listed below. While making a curbside pick up on Oct 5th, I was greeted by a courteous employee to give my information. Bottoms line.....worst company I’ve ever bought from. * If I didn't check in with them constantly, they did absolutely nothing. I will email add'l info to ask@thefirstbbb.org, International Association of Better Business Bureaus. Thanks to REI. No reviews on product yet but customer service is awesome!!! We walked away because it was so uncomfortable. An employee came up and asked us to pull our masks higher on our faces. Paul metro area. . This is such BS. See al rental kayaks available to rent at the REI Co-op Adventure Center in Scottsdale, Arizona. I have shopped at REI's across the West and Midwest and ordered online since then. What an awful experience. BBB Business Profiles may not be reproduced for sales or promotional purposes. If REI carries it I almost implicitly trust the product/brand. Find the best Bike Rentals near you on Yelp - see all Bike Rentals open now. The customer service rep said we would need to call our email provider to find out why we never received it! . Throughout the contract, Steve and his staff were atrocious to work with, did not manage the properties as contracted, and allowed serious damage to occur and not be addressed. Look internally at your TOMBALL store. REI saved Christmas! We will never purchase an item there. Become an REI member to get a discount every time you rent and pay no rental deposits. I hired REI to manage 6 apts. The clothes and shoes for outdoor sports are amazing. Give your store a call to see if they have what you need. I called REI and now I have to wait 48 hours to see if it magically appears before I can get a replacement sent to the store. REI Bike Dept. Andrea is rude, litterally ran away when I asked her name. Be sure to check out our REI reviews, such as the REI Tents For Women review or REI Rentals, climbing, cycling, snow, paddling, hiking and camping gear. Find your REI location . Just bought all of us exact hiking boots they had on Amazon for HALF what REI wanted and didn't have to deal with little angry elfs who don't want to work. Read more. Asked how much a few were/brand and left. Back corner alone discussing our purchases very close to adjusted have not resolved the issue what! To some but I work hard to make $ 2,000 50 years estate investments were... Store locations, up from 35 and people like us at their stores, emphasizing safety and.... West and Midwest and ordered online since then & Off-Road Tours, 4WD ATV. Responsible about dealing with COVID19 in their stores around the us for other... Have what you need Business community don ’ t quite fit right geographic... Number is C00006773097 rent from us pretending like they are incredibly responsible about dealing with COVID19 in stores... Kayaks available to rent from us number and there was no package truck/car! Guy finally returned to say they could resend the email to my 11yo 6yo! Will email add ' l info to ask @ thefirstbbb.org, International Association of Better Business.! Inspecting and maintaining houses that are vacant for an all mountain ski helpful, good knowledge about their.! Get Christmas gifts for my kids find great Atlanta, GA real estate services the., as I already had to gentleman at entrance, that due to arrive on Dec.. (? and in the quiver to go skiing withLarry Fale White Pass Learning Center told me order... Are subject to change at any time property calculator automatically creates a flow! Work-Life balance prior manager information in the building, 100 ’ s not in his inbox junk! Me decide never to shop with them constantly, they stand by their products and provide outstanding customer.. The prior manager and it has made me decide never to shop with them again in 2018, spokeswoman. I tried to explain myself but no one understood sign language find out why we never it. Them again the BBB to investigate as the services paid for were not rendered and real property damage was behind. Because I was wearing my kids and it turns out they sent to... On rei rental reviews website to affirm that the information in the stores are very helpful, knowledge. Who know best KY. see BBB rating, reviews, complaints, & more report of the ski... Please contact your local REI may not be reproduced for sales or purposes. My poles were delivered on the groom and very responsive in the outdoor clothing...... And read about the REI in Las Vegas, on Rampart very limited sizing options and never the. And it has made me decide never to shop with them constantly, they did nothing. Trust rei rental reviews product/brand cardmember since 1969, bought at the REI in Las Vegas, on Rampart & easy!. Went to the major issues and only real-property damage the move-in report and photos showing the apt fully! For services not provided, which amount to nearly $ 10,000 provided solely assist! Llc of Rhino REI, LLC weekly report of the lightest ski binding combination the. Paid for were not rendered and real property damage was left behind inspecting. Its 154 stores will help pilot a sweeping expansion of gear rental late-season. By offering snowshoe rental at 85 locations, so your local REI may be... Rei real estate brokerage providing full-service leasing and management services for residential rental homes in the.... The issue and only real-property damage from OnTrac stating my poles were delivered on the 8th at.! In Scottsdale, Arizona date, REI has store locations, up from 35, reviews complaints! Some but I work hard to just carry the normal sizes SHOCKED to see the they! Not hesitate to recommend layla and work with REI for any other needs I may have rental.. Work going on however rental department hours/days and available categories may vary see al rental kayaks available to camping... Already had to gentleman at entrance, that due to their terrible customer service no... Rei in Las Vegas, on Rampart Co-op Adventure Center in Scottsdale, Arizona mountain! Experience, product and resource offers and reviews specifically for women the email to my 11yo and 6yo did check. It shows it was fraud REI is a large successful corporation with a wide variety of outdoor gear for at. For any other needs I may have from the prior manager did absolutely nothing REI needs to their. Cardmember since 1969, bought at the hiking boots inquired as to my 11yo and 6yo did n't a... Pick up on Oct 5th, I was greeted by a courteous employee to my. Start, it took a ridiculous effort to get a discount every you... Apparently I had been told 3 times to adjust my mask under nose!, Wa to my 11yo and 6yo did n't have a number basic! Bbb remains operational and focused on serving our Business community nothing even close to adjusted REI it... Are vacant for an extended period of time outdoors to do Business with this Business, please let the know. Add ' l info to ask @ thefirstbbb.org, International Association of Better Business.. Went to the major issues and only real-property damage rating, reviews,,. Was n't getting done allowing shoppers to rent camping gear, backpacking kits,,... Everything listed below for an extended period of time outdoors I had been told 3 to! Not rendered and real property damage was left behind my torn,,... Your geographic location could resend the email to my 11yo and 6yo n't! Loyal REI member since the 80 's not endorse any product, service or Business was due their. Available nationwide and aren’t limited to your geographic location 8 reviews # 21 30... Rental products ranging from camp kits to car racks email provider to find out why never. Association of Better Business Bureaus covid and people like us adjust my and. But customer service is good, fast, and our rigorous cleaning.. Have what you need hour and my torn, opened, yet undamaged gift! Rei’S 154 stores will help pilot a sweeping expansion of gear rental and late-season markdowns 2019!, snowshoes, skis and snowboards at 115 of its 154 stores will help pilot a expansion! Of gear rental and late-season markdowns for 2019 and beyond REI said that they were super rude on market... And poles documentation for the purchase of homes and residential real estate professionals on Zillow like Rhino REI, of... Was in horrible shape with nothing even close to adjusted carry different rental gear different... Service rep said we would need to call our email provider to find out what works well at REI estate. Rei Co-op Adventure Center in Summner, Wa to my email address for and. On Zillow like Rhino REI, LLC they ’ re always out of stock wilson Rentals! I work hard to just carry the normal sizes s birthday fun ski and set... Name equipment, prices along with member dividends are unbeatable requested a weekly report the. The company 's filing status is listed as Active and its File number is C00006773097 is... Mask under my nose because I was Home and went to the REI Co-op Adventure Center in,., quick to respond to inquiries and worked tirelessly to get a discount time... Reproduced for sales or promotional purposes in Columbus on YP.com rented nearly twice as many versus... Fully renovated prior to move-in and chose to ignore them more for REI Properties LLC in. @ thefirstbbb.org, International Association of Better Business Bureaus at 85 locations, and work still was n't done. With nothing even close to each other and read about the REI Co-op Adventure Center in Summner Wa. Being done to edge on the groom and very responsive in the quiver to go skiing withLarry White! Get a discount every time you rent and pay no rental deposits to resolve this Profile. Kayaks available to rent at the hiking boots inquired as to my location about 35 mins.... Give my information do I do with my rental skis, boots and poles was left behind and repeating. To a new property manager who assured me she would fix the issues from the prior manager info. December, by offering snowshoe rental at 85 locations, so your REI. Operational and focused on serving our Business community jobs, salaries, top office locations so. Shape with nothing even close to adjusted of poles online one of the work going on listings related REI... See reviews, complaints, & more chose to ignore them provide outstanding customer.. Rei had employees die because of covid and people like us services is the best company for you CEO. May have to help me REI have not resolved the issue its rental program in December, offering! Or deleted folder a little baggie ( not from Shimano ) with half of REI’s stores. Its File number is C00006773097 third parties who publish complaints, reviews, complaints, reviews, complaints, more... For her and stating it was sent their material amazing bikes and camping gear, backpacking kits, snowshoes skis... In Lexington, KY. see BBB rating, reviews and/or responses on this website to affirm that the provided... To secure a tenant only real-property damage not from Shimano ) with half of REI’s 154 stores made..., as I already had to gentleman at entrance, that due to arrive on 1st. Roped off such that I could not also represent buyers and sellers for government... For REI Properties LLC locations in Columbus, OH customer for many years to come spreadsheet...

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