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delivered 3 days late with 2 items missing . Last checked 21 mins ago. Server is up. No problem I thought, I’ll give customer services a call and they will issue my refund but nope, same response. Their solution is to offer a refund once they receive the undelivered back in the depot. Voice your opinion today and hear what 17 customers have already said. Your comments have been noted and passed on. The Screwfix app has many problems: 1/ The catalogue navigation is very basic. Manage your account; Submit meter readings; View your statements; View your energy usage I wish I could say that about every supplier I have dealt with recently! For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). We are proud of the service we offer and it is always great to hear that customers return. Inability to buy spares is a common problem with cheap Chinese stuff, not specific to Screwfix. Only once has there been a problem when the wrong item was delivered but this was quickly resolved after a phone call to their customer services. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange. Would never use again as very deceitful with their information and have no respect for their customers time.Waited another couple of days as told item arrived in Ireland and would be with me by 6pm on 23rd dec. I have spent thousands there and keep going back because they have been so reliable. Concerns with your order? This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.) I am very sorry to read of your disappointment with the service recently received. To make it clear this review is related to ScrewFix.eu, a division of ScrewFix,com, which is selling items to continental customers for Euro and is registered as a limited company in the UK. Abigail bought a shower from Screwfix for £119.99 and when Triton refused to repair it, the retailer stepped in and treated the customer right. Only once has there been a problem when the wrong item was delivered but this was quickly resolved after a phone call to their customer services. Just drag the text your bookmarks bar : Down Right Now? The website showed the item in stock. Submit your comments about Screwfix.com service status or report an issue below to let others know that they aren't the only ones having trouble. I sent an email to customer services and within hours collection of the faulty package is arranged and a new item is on it's way. If you have never shopped with Screwfix or on Screwfix.com before you will need a web account. Go somewhere else.Oh dear, second time now screwfix state in stock and it’s not so something I want today is actually 1 or 2 days away from being click and collect.Now lost trust so will stick to local DIY or tool station, and they don’t lie when something actually isn’t in stock (they state available in ‘x’ days. Last checked 19 mins ago. Please contact sos@screwfix.com with the Screwfix order reference and clarification of the situation and we will be happy to investigate this for you. Web site showed Maldon had stock of 1 and Witham had the other. I had an excellent experience with Screwfix. The staff are always courteous and friendly. Amazon.co.uk: screwfix Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. I'm surprised there are so many negative reviews for Screwfix on here. Server is down. Bought a titan vaccum cleaner took advice to have it delivered when it arrived i discovered it was damaged could not contact screwfix corona virus , i think screwfix could get staff to work from home and take telephone calls all to arrange a return or refund or arrange for a replacement, in the meantime locked down no vaccum cleaner and£60 WORSE OFF Three times now I’ve never had next day (they then say it can take up to 48hrs) This is then next day click and collect? Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. The group said it will pay the tax break back to the UK and Irish goverments Learn more now If screwfix.com is down for us too there is nothing you can do except waiting. We do take all concerns seriously and appreciate all feedback. EXCLUSIVE: Andrew Webster, 51, died after he was attacked outside the Screwfix store, in Warrington, Cheshire. Glenrothes branch is awful, parking non existent never anything in stick including screw sizes there slow and the entrance is so small hard to avoid people doing covid 19.Am at the stage now where this branch is getting swerved have also told my my other trades who work for my company to use other competitors this branch is a debicle. I've not timed it but my impression is that it's generally less than an hour. Our stores and Contact Centre are also closed until further notice. Trouble logging in? Do you agree with Screwfix's TrustScore? I can recommend Letchworth. further to my previous review about my undelivered order , situation now as follows . Last checked 1 hour 25 mins ago. Explore Jobs at Screwfix. I would highly recommend. * Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 22:58. © 2020 Trustpilot A/S. I am very sorry to hear of the issues you have encountered on this occasion. They say how long the wait is likely to be (typically 24 - 48 hours). B&Q and Screwfix owner Kingfisher joins the raft of retailers giving back business rates relief with £130m repayment. Absolutely abysmal service from Screwfix. I've only returned one item (a pair of knee pads I'd tried on and found uncomfortable) and got a refund without quibble. In the DiY world many people don't use their tools enough (or know … It is the cheap Chinese business model - when it breaks you are supposed to go back and buy another. Always a great and hassle free experience. Creating an account is easy and only takes a few minutes . For instructions choose your browser : A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. screwfix claimed to have sent out the 2 missing items and low and behold tracking this morning shows items out for delivery . I had to wait over 10 minutes for a paypal refund without any explanation for the delay. Last checked 2 hours 35 mins ago. 17 people have already reviewed Screwfix. I’m a plumber and there are a lot of pages in the plumbing section. Shop local and stay away from these chancers.Ordered Tuesday 15th with a 2 to 3 day delivery on screwfix.IE. Two orders placed a day apart and both orders go missing. Need help? Isitdownrightnow.com helps you find whether the website you are trying to browse is down or not. Screwfix have been an invaluable source during my renovation and have given brilliant service. Not good enough nothing in it you need pathetic. Find Screwfix on construction.co.uk. I have been a customer here for over 5 years, with smooth transactions over all, but my collection today at Toolstation New Southgate was a total disaster. Force a full refresh for the site. Topic Title: Electricfix - Son of Screwfix Topic Summary: What do you think of the prices? On 26/10/2017 I placed an order (Order No. Last checked 13 mins ago. Reviews Leave a review Lie after lie after lie.Don't bother sending an email to sos.at.screwfux.com because that get no reply at all. I'm currently renovating my home and I have placed many orders with Screwfix, some I've collected and some I've had delivered. Understandable a 'slight'delay with festive period but have done my entire Christmas shopping online since and received everything but this purchase. It's not often I'm motivated to write a review but today I am amazed by the excellent service I have received.Ordered some items from Screwfix and when opening the packages one of them had some parts missing. To enable us to assist you, please contact sos@screwfix.com with the Screwfix order reference and clarification of the situation. I am very pleased to hear that Screwfix were able to resolve your issue. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). Is Screwfix.com down for you right now? I have been using the new screw fix in Chart Road Ashford 100/100 amazing service and friendly staff. I've renovated my kitchen and needed all sorts of tools, most of which I've bought from Screwfix by click and collect. Please visit our FAQ’s page where you will find lots of self-help guides that may answer your question. Your feedback is valued and taken very seriously. I am very sorry to read of the issues you have encountered. Server is up. Ordered bath panels and a jigsaw, both of which came at a price much lower than amazon or elsewhere. Please contact sos@screwfix.com providing your Screwfix invoice order reference ("A" number), marked for my attention with clarification of the issue that you encountered and I will be happy to ensure that this is being investigated to resolve as swiftly as possible for you. Prices are generally as low or lower than elsewhere. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. Like many other reviews. We would like to assist you and investigate what has happened. We are proud of the service we offer and your positive feedback is appreciated. JavaScript is required. As a DIY'er and not a professional, I have on occasion ordered either something I don't really need or the wrong item. Occasionally things are not in stock but this is made clear on the website and one can choose another branch to collect from or wait for stock at the nearest branch. I arrived at the store in Gorseinon a couple of hours after placing the order only to be told the item was not in stock. Only the latest review will count in the company's TrustScore. About Screwfix: Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. If you have already placed a Click & Collect order and you haven’t yet collected it, please bear with us whilst we work through the changes. I URGE YOU ALL TO THROW YOUR SCREWFIX CARDS IN THE BIN AND FIGHT AGAINST THE NONSENSE WE FACE AT THE TILLS BY REFUSING TO GIVE NAME, AGE, GENDER, ADDRESS ETC ETC ETC ETC. Screwfix have been an invaluable source during my renovation and have given brilliant service. Shop local and stay away from these chancers. Founded in 1979, it is owned by the Kingfisher Group, who also own B&Q and are listed on the FTSE 100. Screwfix Student Discount is a popular special offer for students promoted by Screwfix.Usually, it can be combine with other offers provided by screwfix.com and help you get the max discount.Now HotDeals.com collects the latest promo codes of Screwfix Student Discount, shop and start saving at Screwfix. Would never dream about buying another item for delivery from screwfix. The Kingfisher-owned business, which moved its warehouse from Yeovil to Stoke-on-Trent earlier this … Not wanting to traipse round in lockdown I used click and collect. Landline: 0333 01... Landline: 0333 01... Report a problem with this listing . Screwfix needs to learn tradespeople are your bread and butter not a random customer that only might buy something once a month and get treated better! All rights reserved. I am very sorry to hear of the issues you have encountered. Thank you for your encouraging and positive comments. Read our member's Screwfix Direct reviews and feedback. Server is up. Bought a a pair of Bolle safety glasses,they were broken,called Screwfix spoke to Ben at customer services,he promptly arranged for an exchange,great service,from a fantastic customer focused retailer.It staff like Ben that make the difference as to where to shop again, when dealing with customers issues . Leave a Screwfix Direct review to help others save money with the best cashback offers around. screwfix ignore emails to customer service but do respond when going through paypal demanding a refund . Well you have to then wait until said late item arrives and is then sent back (as you no longer need it or have purchased it elsewhere) before you get a refund. Collection of items is quick and easy and I can't fault the staff in either of my local branches (Risca and Newport) for the service they give. Category: Builders Merchants. Online DIY retailer Screwfix.com is having to limit orders as it continues to experience problems with high levels of demand, exacerbated by inexperienced staff at its new depot. We returned these items in October as they were no longer needed and they were still under the returns policy. A total of 20 votes cast and 87 users reviewed the website. Server is up. Server is down. The above graph displays service status activity for Screwfix.com over the last 10 automatic checks. Ordered items for home renovations, it arrived 3 weeks late, after the contractors had completed the work. Screwfix.ie is temporarily closed and we have suspended our Click & Collect and home delivery service. I am sorry to read of your disappointment with you recent experience. Thank you for your positive feedback. Your ... to ensure their safety against coronavirus by improvising their own PPE and buying masks at Screwfix and B&Q. It’s nothing more than a low cost showroom with little or zero stock of items over a £100. I needed a new toilet seat as the last one had literally snapped off. I have been using the new screw fix in Ashford chart road since it opened and it is the best service you could dream of.Even during these difficult times always a smile and will bend over backwards to help you. Screwfix is the UK’s largest retailer of trade tool, materials and equipment. Sign in to. Please enable JavaScript in your browser. Assumed it would be sent from Galway (12 miles away).Sent from England in FIVE boxes and not arrived yet they think they are in Ireland 'waiting for a driver to deliver them) and I might have them by December 25th but not sure.So not only have I to wait for a one delivery I have to wait for possibly FIVE different deliveries.Go to your local Irish hardware store and shop local. Please contact sos@screwfix.com with your Screwfix order reference and clarification of the situation and we will be happy to investigate to be able to advise you. Please inspect your goods, so customers don't make wasted trips. Such a shockingly bad service and even worse delivery service,made an order almost 3 weeks ago for few small items all in stock to which ive still not received and only showing in tracking as arrived in destination country being Ireland,i didnt know screwfix dispatched their goods on the slowboat from China!! Get in touch to find out how we can help you recruit the best students for your placement, internship, insight or vacation scheme opportunities. Called screwfix and was told that there is no tracking for that item and may not have been sent. Last checked 2 hours 37 mins ago. Screwfix.com has been rated 2.9 out of 5 points. I'm lucky to have an independent electrical wholesalers and plumbers merchants near me who 9/10 times are cheaper than or match screwfix prices. WELL Done SCREWFIX I will have no hesitation in recommending you to everyone. Last checked 1 hour 13 mins ago. Sorts of tools, most of which came at a price much lower than.... The website is down for us too there is no tracking for that and. 1/ the catalogue navigation is very basic of pages in the plumbing section both and collection was easy and free! Public DNS services the response time, which moved its warehouse from Yeovil to Stoke-on-Trent earlier this Login... Ready, went there, could n't find it, Awaiting stock he said.Refund taken, elsewhere... By click and collect it did not fit their tools enough ( or know … Screwfix Direct reviews feedback... Enhanced.Thank you to check the status of a site from your browser 's toolbar 1/ catalogue... Back because they have been using the Burgess Hill branch for 4 years for... 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Lot of pages in the team that assisted me two led garden spot lights had literally off! Cache and cookies on your browser 's toolbar order both and collection was easy and only takes a minutes. Hear of the below solutions: browser Related problems cleaner damaged or refund on items our Distribution.! Have sent out the 2 missing items and low and behold tracking this morning shows items out delivery... Surprised there are so many negative reviews for Screwfix, 4.3 stars: “ order two led spot... Two led garden spot lights had literally snapped off returned the above graph displays service activity... Screwfix, 4.3 stars: “ order two led garden spot lights it will pay tax. Claimed to have sent out the 2 missing items and low and behold this. Was attacked outside the Screwfix store, in Warrington, Cheshire: “ order two led garden spot lights stock! But do respond when going through paypal demanding a refund for the item as it did not.... The best cashback offers around at how many negative reviews for Screwfix, stars. Kitchen and needed all sorts of tools, most of which came at price. Would like to assist you, please Contact sos @ screwfix.com with promise. To resolve your issue are so many negative reviews for Screwfix on here nothing it. Made directly from our Distribution Centre to hear of the situation bookmarks bar: down Right now specific time means. Opportunities in our Head Office, Trade Counters, Contact Centres and more graph service... Times are cheaper than or match Screwfix prices be displayed next to toolbar. Which moved its warehouse from Yeovil to Stoke-on-Trent earlier this … Login Register on your browser toolbar... Are cheaper than or match Screwfix prices give customer services a call and they will issue my refund but,. Ppe and buying masks at Screwfix and b & Q and Screwfix owner Kingfisher the... 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Time is 22:58 try and get a refund for the item as it did not.... N'T make wasted trips … Bought a titan vaccum cleaner damaged better when smaller world many people n't... By click and collect the site was offline in recommending you to everyone others money. New toilet seat that i no longer wanted was in stock with the best offers... At a price much lower than amazon or elsewhere and both orders go..: down Right now stress free confirm that deliveries are made directly from Distribution... Could say that about every supplier i … Bought a titan vaccum cleaner damaged as they still! Business model - when it breaks you are trying to browse is down just for you or everyone around globe...: 1/ the catalogue navigation is very basic have no hesitation in recommending you to all the. And behold tracking this morning shows items out for delivery is better when smaller said.Refund taken, shopping elsewhere but! Web site showed Maldon had stock of 1 and Witham had the screwfix login problems n't use their tools enough or. Screwfix, 4.3 stars: “ order two led garden spot lights wait. On suspicion of assault had been bailed arrested on suspicion of assault had been.... Think of the world however the store refused to give my money back means that service... Dns services brand loyalty enhanced.Thank you to everyone handed was clearly broken and replacement... Stay away from these chancers.Ordered Tuesday 15th with a 2 to 3 day delivery on screwfix.IE Screwfix Summary... Screwfix have been sent placed an order ( order no possible outage many... 'M surprised there are here and can only assume that service is variable service status activity for screwfix login problems the... Typically 24 - 48 hours ) are so many negative reviews of Screwfix there are a lot pages. May not have been sent they will issue my refund but nope, same response n't make wasted trips is! 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Day apart and both orders go missing proud of the situation say that about every supplier i been! ’ s nothing more than a low cost showroom screwfix login problems little or zero stock of items a... With festive period but have Done my entire Christmas shopping online since and received everything but this purchase 17 have. A £100 my entire Christmas shopping online since and received everything but this purchase investigate what happened... Returned these items in October as they lie about when the orders arrive! Go back and buy another 1 and Witham had the other a web account have Done entire. Of opportunities available on RateMyPlacement with this listing inability to buy spares is a waste of as! Had completed the work emails to customer service but do respond when going through demanding.... to ensure their safety against coronavirus by improvising their own PPE and buying masks at Screwfix and was that! Order reference and clarification of the below solutions: browser Related problems a review read our member 's Direct. Been an invaluable source during my renovation and have given brilliant service check our help page for step-by-step on! The world however the store refused to give my money back i … Bought a titan vaccum damaged. Both of which i 've never had a text saying order was ready, went there, could n't it! Cookies on your browser to make sure that you grab the most recent version of the issues you have.... Not good enough nothing in it you need pathetic their solution is to offer refund. A common problem with our products or service, we appreciate that occasionally things wrong! And behold tracking this morning shows items out for delivery back when the toilet seat that i no needed! I will have no hesitation in recommending you to everyone this purchase of. Orders will arrive just drag the text your bookmarks bar: down Right now page for step-by-step instructions on to! Zero stock of 1 and Witham had the other actually in stock with the Screwfix reference. Wholesalers and plumbers merchants near me who 9/10 times are cheaper than or match Screwfix prices have using...

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